During last summer’s Big Conversation with residents, many people told us that they didn’t know who to give feedback to about bus services.
To make this clearer, we have launched a Bus Feedback Portal. It includes information about how to make a formal complaint or compliment about bus services and who to contact in the event that bus users experience problems.
It also includes a feedback form for residents to let us know about their experiences of using buses and the quality of service provided.
We will use the feedback that we get a greater understanding of what types of problems bus users experience and to spot trends about the areas or on which services they arise. We will use this information to inform the conversations that we have with bus operators through our Quality Bus Partnerships or more generally and help improve things for bus users.
KCC is encouraging people to use the form to let us know about their experience of using buses and the quality of service provided. A link to the portal if provided below.
Member for Swale West
Cabinet Member for Planning, Highways, Transport and Waste
Kent County Council